# Live Share Hub - Stop Being Your Customer's GPS Version 0.33.0, released 2026-01-19. Source: https://vektortms.com/releases/live-share-hub-stop-being-your-customers-gps > "Where's my load?" - the three words that interrupt your dispatch floor more than anything else. ![Live Share Hub - Stop Being Your Customer's GPS](https://storage.googleapis.com/vektor-public-storage/changelog/267dc69d-6862-405e-bbdc-eeb84a1a2a2a.webp) Live Share V2 kills the check-call cycle. Your customers get instant, self-service tracking. You get your phone back. [Watch the walkthrough](https://youtube.com/watch?v=jp-8j7KG4t8) --- ### The problem we solved You've been the middleman between customers and shipment status since forever. They call. You check. You call back. Repeat 47 times a day. Live Share V2 flips the script: **share once, let customers track forever** - with exactly the visibility you choose to give them. --- ## What's new ### 🎛️ You Control What They See Every tracking link is now fully configurable. Decide per-load or per-customer: - **ETA Updates** - Real-time arrival times that update automatically. Delays? They see it before they call. - **Driver Contact** - Need them to reach the driver directly? Toggle it on. Prefer they go through dispatch? Keep it off. - **Paperwork Access** - Choose visible docs: BOL, POD, lumper receipts, scale tickets. Your call. - **Multi-Load Search** - Let repeat customers search all their shipments from a single link **Real scenario:** Your biggest customers wants full visibility with driver contact. A new customer on their first load with you gets milestone-only until they're vetted. Set it once per customer - it applies automatically. --- ### 🔐 ZIP Authentication (Smart Security) ![Live Share Hub - Stop Being Your Customer's GPS](https://storage.googleapis.com/vektor-public-storage/changelog/29693d3f-db21-4c6c-adbf-09f5065d3fc2.webp) Here's how it works: - **Direct share link?** Customer opens it, sees everything you've enabled. No friction. - **Searching for another load?** They enter the delivery ZIP to unlock. Proves they're the right person. - **Global tracking link?** ZIP required. Keeps your public portal secure. Security where it matters. Zero friction where it doesn't. --- ### 📊 Finally Know If Anyone's Actually Using These Links ![Live Share Hub - Stop Being Your Customer's GPS](https://storage.googleapis.com/vektor-public-storage/changelog/8d373593-72a5-4b5d-966c-b375d4c59e25.webp) Every share link now tracks: - When it was created - How many times it's been opened - Full access history **Translation:** Stop sending tracking links into the void. Know which customers self-serve and which ones still call every 2 hours. --- ### 🌍 Global Tracking Portal + Capacity Broadcast ![Live Share Hub - Stop Being Your Customer's GPS](https://storage.googleapis.com/vektor-public-storage/changelog/aa19c9e0-0deb-4ce5-9aa1-90e8fd4f9a17.webp) This is the feature that turns tracking into a **sales channel**. Share a single link (on your domain: `track.yourcompany.com`) that lets customers and partners: 1. **Track any load** by reference number (with ZIP authentication) 1. **See your available trucks** in real-time - location, equipment type, driver 1. **Submit booking requests** directly to your team ![Live Share Hub - Stop Being Your Customer's GPS](https://storage.googleapis.com/vektor-public-storage/changelog/029c72ca-6a68-4c08-bc61-ead35c18e1e9.webp) When someone clicks "Book" on an available truck: - If a dispatcher is assigned → request goes to **their inbox** - No dispatcher? → goes to your **company email** They fill out contact info, lane details, dates, and rate. You get the lead. No phone tag required. **Use case:** Post your capacity link in your email signature. Customers check your trucks before calling. The good ones book directly. The tire-kickers filter themselves out. --- ### 🏢 Customer-Specific Presets Different customers, different rules. Save configurations per customer: | Customer Type | Suggested Config | | --- | --- | | **High-volume customer** | Full access + driver contact + all docs | | **Direct shipper** | ETA + POD only, no driver contact | | **New customer (first load)** | Milestone tracking, ZIP required | Set it once. Every load you share with that customer automatically uses their preset. --- ### 🌐 Your Domain, Your Brand Replace `vektor.live` with your own domain. `tracking.yourcompany.com` or `track.yourfleet.com` - whatever fits your brand. Your customers see **your company** on every tracking link. Not ours. --- ## How to use it **Share a single load:** Order → **Share** → adjust toggles → copy link **Set customer defaults:** **Settings → Share Config** → select customer → configure → save **Enable your tracking portal:** **Settings → Share Config → Global Tracking** → set your domain → go live **Broadcast capacity:** Your global link automatically shows available trucks. Partners can track or book. --- ## The payoff | Before | After | | --- | --- | | 47 "where's my load?" calls/day | Customers self-serve | | Sending tracking links, hoping they work | Analytics show who's using them | | Emailing capacity lists that are stale by noon | Live capacity portal, always current | | Customers calling to check availability | Booking requests land in your inbox | --- ### Also shipped - **Live Preview** - See exactly what customers see before sending - **Access history** - View who opened what and when, right in the share modal - **Mobile-optimized** tracking experience for customers - **Faster link generation** - performance improvements under the hood --- **Ready to stop being a human GPS?** Head to **Settings → Share Config** and set up your first customer preset. **New to Vektor?** [Start free trial](https://app.vektortms.com/register) or[ schedule a demo](https://calendly.com/vektortms). Questions? Email [support@vektortms.com](mailto:support@vektortms.com) or ask your CSM.